BLOCKTRADES.ORG - The Bitcoin Exchange



Blocktrades.Org Terms of Service

September 1, 2014

Blocktrades.Org is an online website and cryptocurrency trading platform that allows users to securely 

buy and sell digital assets instantly and is owned and operated by Blocktrades A.G., a corporation 

organized in Switzerland. 

Our mission is to be the safest, quickest, and easiest instant digital asset trading platform in existence.


These Terms of Service (the “Terms”), the Privacy and Transparency Statement and any and all

other agreements between Blocktrades.Org and its users will use the following definitions:

a. “Customer,” “user,” “you,” and “your” refers to the person or entity accessing and/or

using Blocktrades.Org.

b. “Company,” “our,” “Blocktrades,” “Website,” “Platform,” “we,” and “us” collectively refers to the

online website and platform “Blocktrades.Org” and its owners, directors, officers,

employees, operators, agents, insurers, suppliers, and attorneys.

c. “Party” may refer to either you or us, and “Parties” refers to both you and us. For the

avoidance of any doubt, the contracting parties in our Terms are you and Blocktrades.Org.

d. “Asset,” “digital asset,” “coin,” “cryptocurrency,” “funds,” “good,” “ledger entry,” and

“token” refer to blockchain-based software ledger data entries.

1. Acceptance of Terms:

By accessing the website you agree to be bound by our Terms and all applicable laws, rules and

regulations, and you agree that you are responsible for compliance with, and that you are

compliant with, all applicable laws, rules, and regulations. If you do not agree with any of our

Terms you are prohibited from using or accessing the Website or platform, your only

recourse is to stop using the Website. Any use of the Website is your deemed acceptance of

our Terms as they may be modified and amended from time to time.

1.1. Modification

Blocktrades.Org may revise our Terms at any time and without notice to you or third parties. By

using the Website you agree to be bound by the current version of our Terms. Continued

use of the Website after a revision may affect transactions or other activities that you have

already undertaken. We reserve the right to make any changes to these terms retroactively. 

2. Eligibility

By using the Website you represent and warrant that you are:

a. at least 18 years old and have full capacity to contract under applicable law,

b. only transacting on Blocktrades.Org with legally obtained funds that belong to you,

c. not furthering, performing, undertaking, engaging in, aiding, or abetting any unlawful

activity through your relationship with us or through your use of Blocktrades.Org and

d. complying with and obeying all applicable laws, rules and regulations.

We reserve the right to terminate your access to Blocktrades.Org for any reason and in our sole and

absolute discretion. Use of Blocktrades.Org is void where prohibited by applicable law.

3. Restrictions on Use

3.1. Prohibited Jurisdictions

Blocktrades.Org prohibits use of the Platform from certain high-risk jurisdictions or by certain

individuals in accordance with various economic sanctions programs including, but not limited

to, the U.S. Department of Treasury’s Office of Foreign Assets Control (“OFAC”), and for other

regulatory or risk-mitigating reasons.

We reserve the right at all times to monitor, review, retain and disclose any information as

necessary to satisfy any applicable law, regulation, sanctions programs, legal process or

governmental request. We reserve the right to cancel or suspend your access to Blocktrades.Org

or block transactions or freeze funds immediately and without notice if we determine, in

our sole discretion, that your transaction is related to a prohibited use or a prohibited

jurisdiction. Blocktrades.Org is not responsible for any losses, directly or indirectly, from

enforcement of our obligations under applicable laws, rules, regulations or lawful government


3.2. Source of Funds

You are prohibited from using or accessing Blocktrades.Org to transmit or exchange digital assets

that are the direct or indirect proceeds of any criminal or fraudulent activity, including but not

limited to terrorism or tax evasion. Blocktrades.Org reserves the right to deny, delay, or cancel a

transaction it perceives as a risk of criminal or fraudulent activity.

3.3. Abuse of Platform

You are prohibited from using or accessing Blocktrades.Org in an abusive manner. This may include,

without limitation and in Blocktrades.Org sole discretion, submission of transactions or other data

which imposes an unreasonable or unmanageably large load on the Blocktrades.Org platform,

whether or not it interferes with normal operations.

3.4. Counterparties

Blocktrades.Org and all its services may be used only as a mechanism of software ledger entry

translation between the user and Blocktrades.Org, i.e. all transactions processed by Blocktrades.Org are

two-party transactions. You are prohibited from using Blocktrades.Org for the purpose of translating

ledger entries with any other parties. For the avoidance of doubt you must be the beneficial owner of 

both the sending address of the input assets and the destination address and the refund address for 

each transaction.

4. Prices, Exchange Rates, and Confirmations

Cryptocurrency and digital assets are highly experimental and risky. The Blocktrades.Org service

attempts to provide accurate price and exchange rate information, but this information is

highly volatile and can change quickly without users necessarily being aware of these changes.

For normal orders (i.e., all orders except “Precise Amount” orders), the exchange rate you

receive is calculated at the time your payment is accepted. Due to varying security between

blockchains, your payment is typically considered “accepted” at one block confirmation.

Blocktrades.Org may occasionally accept a payment with zero confirmations, though this decision is

at Blocktrades.Org sole discretion. It is important to note that a payment being broadcast to the

blockchain network does not constitute an acceptance by Blocktrades.Org of that payment.

Users who are sensitive to the exchange rate they receive should use Blocktrades.Org “Precise

Amount” feature, which guarantees an exchange rate for a specified period of time. The user’s

payment must be received and accepted by Blocktrades.Org within that period in order to receive

the guaranteed exchange rate. You may contact customer support for more information on 

Blocktrades.Org exchange rates.

Blocktrades.Org only accepts one deposit per transaction ID (“TXID”). If your funds are deposited in a

TXID with more than one deposit, you will need to contact support to receive a refund. The

exchange rate will not be honored and your exchange will not be completed.

User deposits to Blocktrades.Org that do not confirm within 48 hours of being detected will be

cancelled. Refund requests will be honored after the deposit is confirmed on the blockchain.

5. Returns and Refund Policy

Digital assets are, by their nature, generally irreversible, and their exchange rates are highly

volatile and transitory. We are not responsible for any risk in use of the Website, including,

without limitation, exchange rate risk and market risk. All sales after a Blocktrades.Org exchange are


You must submit a refund address for every transaction in the event that a refund is required in

accordance with our Terms below. Failure to submit a refund address at the time of a

transaction may result in your ineligibility to receive a refund.

To submit a refund request to us, fill out and submit the form available on the Blocktrades.Org Help

Center, located here: https:// Blocktrades.Org

5.1. Form of Refund

If an error occurs with a users exchange or interface on the users side of the transaction, the

“Order Status” page on the Website will indicate whether or not the failed exchange will result

in a refund of the user’s deposited asset or the outgoing asset to which the user was


In most cases, the asset deposited by the user will be refunded to the user if the Order Status

page indicates the exchange failed by displaying “failed,” or the exchange is stuck in “awaiting

exchange,” “pending confirms,” or “awaiting deposit” stages.

The outgoing asset will be sent to the user if the Order Status indicates a successful exchange

by displaying “Done” or “Completed.”

Blocktrades.Org will handle requests from users on a case by case basis. Any and all decisions by 

Blocktrades.Org with respect to the refunds or exchanges are final.

5.2. Refund Fees

All transactions from Blocktrades.Org to a user’s outgoing asset wallet are subject to all posted fees,

including, but not limited to miner fees. A full list of all fees is available on the Website.

5.3. Refund Period

Users have a maximum of 90 days to reclaim any assets that are held in the Blocktrades.Org system

due to any error, whether by you or us. Refund requests submitted after the 90-day period will

not be refunded. Any decisions by Blocktrades.Org with respect to refunds in these circumstances

are final.

5.4. Extraction Fees

Digital assets sent to the incorrect address (e.g., GNT sent to an ETH address) will be charged an

extraction fee denominated in the mis-sent asset using then current exchange rates. A full list

of all fees is available on the Website. The asset extraction process can take up to 90 business

days. If a user wishes to expedite this process, additional charges may apply.

5.5.Unsupported Assets

Unsupported digital assets that are deposited into our system to unrelated wallets cannot be

extracted or returned. Blocktrades.Org reserves the right to handle this on a case-by-case basis. Any

decisions by Blocktrades.Org with respect to such assets being deposited when no longer

supported are final.

5.6. Minimum Refund Amounts

Deposits under the amount posted on fee schedule on the Website are too small to be

refunded due to the mining fee and administrative costs. Blocktrades.Org will not refund any assets

that are worth less than the posted amount. Users are advised not to use the service for orders

under this size.

6. Third-Party Phishing Scams

There are fake websites pretending to be Blocktrades.Org known as "phishing scams.” They often

use a misspelled URL that looks like " Blocktrades.Org " in order to trick users into sending them funds.


Blocktrades.Org is not responsible for funds that have been sent to any fake Blocktrades.Org phishing

scams. It is the responsibility of the user to verify they are visiting the correct domain and to

search for the security certificate in the URL bar of their browser.

Users should not trust private messages, solicitations or requests for funds from people

claiming to represent Blocktrades.Org unless you have verified that it is an official request from a

Blocktrades.Org employee. When in doubt, contact us directly to verify any messaging. Stay diligent

and please report any phishing scams to our team through the Blocktrades.Org Help Center, located

here: https:// Blocktrades.Org

7. Costs

From time to time we may need to spend time dealing with issues brought to us by customers.

Where any customer issue is not caused by our negligence or oversight we reserve the right to

recover reasonable administrative costs spent addressing the customer issue.

8. Investment Advice

Blocktrades.Org does not endorse or recommend any particular digital asset, transaction, or

purchasing strategy. No content on the Blocktrades.Org website nor communications with company

personnel constitutes purchase or investment advice and independent advice should be sought

where appropriate. You acknowledge and agree that all purchase decisions are made solely by

you and Blocktrades.Org bears no responsibility or liability for the outcome of your decisions.

The digital assets available on the Blocktrades.Org platform are not securities and users should not

expect profits from the purchase of any digital asset. All purchases should be made with the

intent to make use of the underlying utility of the digital asset.

9. Privacy and Transparency Statement

Blocktrades.Org respects the privacy of its users by not requesting any information that is

unnecessary for the use of the service or to comport with our obligations under applicable law.

Blocktrades.Org also does not in any way obscure the information that it does request or obtain. Due

to the inherent transparency of blockchains transactions to and from Blocktrades.Org are public and

easily correlated. Utilizing Blocktrades.Org to obscure transactions or assets in any way is pointless,

ineffective, and ill-advised. Law enforcement has full access to blockchain information that goes

in or out of the Blocktrades.Org system.

You accept that Blocktrades.Org will comply willingly with all legal requests for information from it.

We reserve the right to provide information to law enforcement personnel and other third

parties to answer inquiries, participate in investigations, respond to legal process, respond to any order 

of a court of competent jurisdiction and those exercising the courts authority, and to protect 

Blocktrades.Org and our users.

By accepting our Terms, you expressly allow us to export data outside of the jurisdiction in which you 

reside or are located when you access Blocktrades.Org.

10. Investigations

You agree and accept that you will comply fully with any investigations initiated and conducted

by Blocktrades.Org for any reason. This includes, without limitation, responding to interrogatories

and furnishing materials to Blocktrades.Org within the timeframe prescribed by us. You must not

impede or delay any investigation conducted by Blocktrades.Org.

11. Limitations

Use of Blocktrades.Org may carry financial risk, and is to be used as an experimental software utility

only. In no event shall Blocktrades.Org be liable or responsible for any damages, claims, applications,

losses, injuries, delays, accidents, costs, business interruption costs, or other expenses

(including, without limitation, attorneys’ fees or the costs of any claim or suit), nor for any

incidental, direct, indirect, general, special, punitive, exemplary, or consequential damages, loss

of goodwill or business profits, loss of cryptocurrency or digital assets, work stoppage, data

loss, computer failure or malfunction, or any other commercial or other losses directly or

indirectly arising out of or related to: our Terms; the Privacy and Transparency Statement; any

service of Blocktrades.Org ,the use of Blocktrades.Org, any use of your digital assets or cryptocurrency 

on the Blocktrades.Org platform by any other party not authorized by you (collectively, all of the 

foregoing items shall be referred to herein as “Losses”).

Blocktrades.Org is hereby released by you from liability for any and all Losses. We disclaim any and

all warranties or guarantees, including any warranty of merchantability and warranty of fitness

for any particular purpose. The foregoing limitations of liability shall apply whether the alleged

liability or Losses are based on contract, negligence, tort, strict liability, or any other basis, even

if Blocktrades.Org has been advised of or should have known of the possibility of such losses and

damages, and without regard to the success or effectiveness of other remedies.

Notwithstanding anything else in our Terms, in no event shall the combined aggregate liability

of Blocktrades.Org for any Loss hereunder exceed 50 EUR.

12. Dispute Resolution

Our Terms are governed by the laws of the Canton of Zug, Switzerland, and any and all laws

applicable therein. Our Terms are to be treated in all respects as a Swiss contract.

12.1. Contact Us

Blocktrades.Org employs a robust support staff ready to discuss with you any questions, complaints

or issues you may be having with Blocktrades.Org. We cannot guarantee a response time, but we

make efforts to respond within 48 hours.

The easiest way to contact us is through the Blocktrades.Org Help Center, located here:

https:// Blocktrades.Org/contact

For all correspondence, please include any necessary identifying information such as your

name, return email or physical address, and any transaction IDs relevant to your request.

Failure to do so may prevent us from providing a response.

12.2. Arbitration

Any dispute, controversy or claim arising out of or in relation to our Terms, including the

validity, invalidity, breach or termination thereof, shall be resolved by arbitration in accordance

with the Swiss Rules of International Arbitration of the Swiss Chambers' Arbitration Institution

in force on the date on which the Notice of Arbitration is submitted in accordance with these


a. The number of arbitrators shall be one.

b. The seat of the arbitration shall be Zug, Switzerland.

c. The arbitral proceedings shall be conducted in English.

d. The Expedited Procedure shall apply.

12.3. Mediation

Notwithstanding the above, the parties may agree at any time to submit the dispute to

mediation in accordance with the Swiss Rules of Commercial Mediation of the Swiss Chambers'

Arbitration Institution.

13. Copyright

The materials contained in the Website are protected by applicable copyright and trademark

laws and treaties.

14. Severability

If any provision of these Terms is to any extent illegal, otherwise invalid or incapable of being

enforced, such term shall be excluded to the extent of such invalidity or unenforceability and all

other terms hereof shall remain in full force and effect. To the extent permitted and possible,

any invalid or unenforceable provisions shall be deemed replaced by a term that is valid and

enforceable and that comes closest to expressing the intention of such invalid or unenforceable


15. Entire Agreement

These Terms completely and exclusively state the agreement between you and Blocktrades.Org

regarding their subject matter. These Terms supersede and govern all prior or

contemporaneous understandings, representations, agreements, or other communications

between you and Blocktrades.Org oral or written, regarding such subject matter.