BLOCKTRADES.ORG - The Bitcoin Exchange
Blocktrades.Org Terms of Service
September 1, 2014
Blocktrades.Org is an online website and cryptocurrency trading platform that allows users to securely
buy and sell digital assets instantly and is owned and operated by Blocktrades A.G., a corporation
organized in Switzerland.
Our mission is to be the safest, quickest, and easiest instant digital asset trading platform in existence.
TERMS OF SERVICE FOR BLOCKTRADES.ORG:
These Terms of Service (the “Terms”), the Privacy and Transparency Statement and any and all
other agreements between Blocktrades.Org and its users will use the following definitions:
a. “Customer,” “user,” “you,” and “your” refers to the person or entity accessing and/or
b. “Company,” “our,” “Blocktrades,” “Website,” “Platform,” “we,” and “us” collectively refers to the
online website and platform “Blocktrades.Org” and its owners, directors, officers,
employees, operators, agents, insurers, suppliers, and attorneys.
c. “Party” may refer to either you or us, and “Parties” refers to both you and us. For the
avoidance of any doubt, the contracting parties in our Terms are you and Blocktrades.Org.
d. “Asset,” “digital asset,” “coin,” “cryptocurrency,” “funds,” “good,” “ledger entry,” and
“token” refer to blockchain-based software ledger data entries.
1. Acceptance of Terms:
By accessing the website you agree to be bound by our Terms and all applicable laws, rules and
regulations, and you agree that you are responsible for compliance with, and that you are
compliant with, all applicable laws, rules, and regulations. If you do not agree with any of our
Terms you are prohibited from using or accessing the Website or platform, your only
recourse is to stop using the Website. Any use of the Website is your deemed acceptance of
our Terms as they may be modified and amended from time to time.
Blocktrades.Org may revise our Terms at any time and without notice to you or third parties. By
using the Website you agree to be bound by the current version of our Terms. Continued
use of the Website after a revision may affect transactions or other activities that you have
already undertaken. We reserve the right to make any changes to these terms retroactively.
By using the Website you represent and warrant that you are:
a. at least 18 years old and have full capacity to contract under applicable law,
b. only transacting on Blocktrades.Org with legally obtained funds that belong to you,
c. not furthering, performing, undertaking, engaging in, aiding, or abetting any unlawful
activity through your relationship with us or through your use of Blocktrades.Org and
d. complying with and obeying all applicable laws, rules and regulations.
We reserve the right to terminate your access to Blocktrades.Org for any reason and in our sole and
absolute discretion. Use of Blocktrades.Org is void where prohibited by applicable law.
3. Restrictions on Use
3.1. Prohibited Jurisdictions
Blocktrades.Org prohibits use of the Platform from certain high-risk jurisdictions or by certain
individuals in accordance with various economic sanctions programs including, but not limited
to, the U.S. Department of Treasury’s Office of Foreign Assets Control (“OFAC”), and for other
regulatory or risk-mitigating reasons.
We reserve the right at all times to monitor, review, retain and disclose any information as
necessary to satisfy any applicable law, regulation, sanctions programs, legal process or
governmental request. We reserve the right to cancel or suspend your access to Blocktrades.Org
or block transactions or freeze funds immediately and without notice if we determine, in
our sole discretion, that your transaction is related to a prohibited use or a prohibited
jurisdiction. Blocktrades.Org is not responsible for any losses, directly or indirectly, from
enforcement of our obligations under applicable laws, rules, regulations or lawful government
3.2. Source of Funds
You are prohibited from using or accessing Blocktrades.Org to transmit or exchange digital assets
that are the direct or indirect proceeds of any criminal or fraudulent activity, including but not
limited to terrorism or tax evasion. Blocktrades.Org reserves the right to deny, delay, or cancel a
transaction it perceives as a risk of criminal or fraudulent activity.
3.3. Abuse of Platform
You are prohibited from using or accessing Blocktrades.Org in an abusive manner. This may include,
without limitation and in Blocktrades.Org sole discretion, submission of transactions or other data
which imposes an unreasonable or unmanageably large load on the Blocktrades.Org platform,
whether or not it interferes with normal operations.
Blocktrades.Org and all its services may be used only as a mechanism of software ledger entry
translation between the user and Blocktrades.Org, i.e. all transactions processed by Blocktrades.Org are
two-party transactions. You are prohibited from using Blocktrades.Org for the purpose of translating
ledger entries with any other parties. For the avoidance of doubt you must be the beneficial owner of
both the sending address of the input assets and the destination address and the refund address for
4. Prices, Exchange Rates, and Confirmations
Cryptocurrency and digital assets are highly experimental and risky. The Blocktrades.Org service
attempts to provide accurate price and exchange rate information, but this information is
highly volatile and can change quickly without users necessarily being aware of these changes.
For normal orders (i.e., all orders except “Precise Amount” orders), the exchange rate you
receive is calculated at the time your payment is accepted. Due to varying security between
blockchains, your payment is typically considered “accepted” at one block confirmation.
Blocktrades.Org may occasionally accept a payment with zero confirmations, though this decision is
at Blocktrades.Org sole discretion. It is important to note that a payment being broadcast to the
blockchain network does not constitute an acceptance by Blocktrades.Org of that payment.
Users who are sensitive to the exchange rate they receive should use Blocktrades.Org “Precise
Amount” feature, which guarantees an exchange rate for a specified period of time. The user’s
payment must be received and accepted by Blocktrades.Org within that period in order to receive
the guaranteed exchange rate. You may contact customer support for more information on
Blocktrades.Org exchange rates.
Blocktrades.Org only accepts one deposit per transaction ID (“TXID”). If your funds are deposited in a
TXID with more than one deposit, you will need to contact support to receive a refund. The
exchange rate will not be honored and your exchange will not be completed.
User deposits to Blocktrades.Org that do not confirm within 48 hours of being detected will be
cancelled. Refund requests will be honored after the deposit is confirmed on the blockchain.
5. Returns and Refund Policy
Digital assets are, by their nature, generally irreversible, and their exchange rates are highly
volatile and transitory. We are not responsible for any risk in use of the Website, including,
without limitation, exchange rate risk and market risk. All sales after a Blocktrades.Org exchange are
You must submit a refund address for every transaction in the event that a refund is required in
accordance with our Terms below. Failure to submit a refund address at the time of a
transaction may result in your ineligibility to receive a refund.
To submit a refund request to us, fill out and submit the form available on the Blocktrades.Org Help
Center, located here: https:// Blocktrades.Org
5.1. Form of Refund
If an error occurs with a users exchange or interface on the users side of the transaction, the
“Order Status” page on the Website will indicate whether or not the failed exchange will result
in a refund of the user’s deposited asset or the outgoing asset to which the user was
In most cases, the asset deposited by the user will be refunded to the user if the Order Status
page indicates the exchange failed by displaying “failed,” or the exchange is stuck in “awaiting
exchange,” “pending confirms,” or “awaiting deposit” stages.
The outgoing asset will be sent to the user if the Order Status indicates a successful exchange
by displaying “Done” or “Completed.”
Blocktrades.Org will handle requests from users on a case by case basis. Any and all decisions by
Blocktrades.Org with respect to the refunds or exchanges are final.
5.2. Refund Fees
All transactions from Blocktrades.Org to a user’s outgoing asset wallet are subject to all posted fees,
including, but not limited to miner fees. A full list of all fees is available on the Website.
5.3. Refund Period
Users have a maximum of 90 days to reclaim any assets that are held in the Blocktrades.Org system
due to any error, whether by you or us. Refund requests submitted after the 90-day period will
not be refunded. Any decisions by Blocktrades.Org with respect to refunds in these circumstances
5.4. Extraction Fees
Digital assets sent to the incorrect address (e.g., GNT sent to an ETH address) will be charged an
extraction fee denominated in the mis-sent asset using then current exchange rates. A full list
of all fees is available on the Website. The asset extraction process can take up to 90 business
days. If a user wishes to expedite this process, additional charges may apply.
Unsupported digital assets that are deposited into our system to unrelated wallets cannot be
extracted or returned. Blocktrades.Org reserves the right to handle this on a case-by-case basis. Any
decisions by Blocktrades.Org with respect to such assets being deposited when no longer
supported are final.
5.6. Minimum Refund Amounts
Deposits under the amount posted on fee schedule on the Website are too small to be
refunded due to the mining fee and administrative costs. Blocktrades.Org will not refund any assets
that are worth less than the posted amount. Users are advised not to use the service for orders
under this size.
6. Third-Party Phishing Scams
There are fake websites pretending to be Blocktrades.Org known as "phishing scams.” They often
use a misspelled URL that looks like " Blocktrades.Org " in order to trick users into sending them funds.
DO NOT USE ANY SERVICE THAT ISN'T LOCATED EXACTLY AT THE “Blocktrades.Org” DOMAIN.
Blocktrades.Org is not responsible for funds that have been sent to any fake Blocktrades.Org phishing
scams. It is the responsibility of the user to verify they are visiting the correct domain and to
search for the security certificate in the URL bar of their browser.
Users should not trust private messages, solicitations or requests for funds from people
claiming to represent Blocktrades.Org unless you have verified that it is an official request from a
Blocktrades.Org employee. When in doubt, contact us directly to verify any messaging. Stay diligent
and please report any phishing scams to our team through the Blocktrades.Org Help Center, located
here: https:// Blocktrades.Org
From time to time we may need to spend time dealing with issues brought to us by customers.
Where any customer issue is not caused by our negligence or oversight we reserve the right to
recover reasonable administrative costs spent addressing the customer issue.
8. Investment Advice
Blocktrades.Org does not endorse or recommend any particular digital asset, transaction, or
purchasing strategy. No content on the Blocktrades.Org website nor communications with company
personnel constitutes purchase or investment advice and independent advice should be sought
where appropriate. You acknowledge and agree that all purchase decisions are made solely by
you and Blocktrades.Org bears no responsibility or liability for the outcome of your decisions.
The digital assets available on the Blocktrades.Org platform are not securities and users should not
expect profits from the purchase of any digital asset. All purchases should be made with the
intent to make use of the underlying utility of the digital asset.
9. Privacy and Transparency Statement
Blocktrades.Org respects the privacy of its users by not requesting any information that is
unnecessary for the use of the service or to comport with our obligations under applicable law.
Blocktrades.Org also does not in any way obscure the information that it does request or obtain. Due
to the inherent transparency of blockchains transactions to and from Blocktrades.Org are public and
easily correlated. Utilizing Blocktrades.Org to obscure transactions or assets in any way is pointless,
ineffective, and ill-advised. Law enforcement has full access to blockchain information that goes
in or out of the Blocktrades.Org system.
You accept that Blocktrades.Org will comply willingly with all legal requests for information from it.
We reserve the right to provide information to law enforcement personnel and other third
parties to answer inquiries, participate in investigations, respond to legal process, respond to any order
of a court of competent jurisdiction and those exercising the courts authority, and to protect
Blocktrades.Org and our users.
By accepting our Terms, you expressly allow us to export data outside of the jurisdiction in which you
reside or are located when you access Blocktrades.Org.
You agree and accept that you will comply fully with any investigations initiated and conducted
by Blocktrades.Org for any reason. This includes, without limitation, responding to interrogatories
and furnishing materials to Blocktrades.Org within the timeframe prescribed by us. You must not
impede or delay any investigation conducted by Blocktrades.Org.
Use of Blocktrades.Org may carry financial risk, and is to be used as an experimental software utility
only. In no event shall Blocktrades.Org be liable or responsible for any damages, claims, applications,
losses, injuries, delays, accidents, costs, business interruption costs, or other expenses
(including, without limitation, attorneys’ fees or the costs of any claim or suit), nor for any
incidental, direct, indirect, general, special, punitive, exemplary, or consequential damages, loss
of goodwill or business profits, loss of cryptocurrency or digital assets, work stoppage, data
loss, computer failure or malfunction, or any other commercial or other losses directly or
indirectly arising out of or related to: our Terms; the Privacy and Transparency Statement; any
service of Blocktrades.Org ,the use of Blocktrades.Org, any use of your digital assets or cryptocurrency
on the Blocktrades.Org platform by any other party not authorized by you (collectively, all of the
foregoing items shall be referred to herein as “Losses”).
Blocktrades.Org is hereby released by you from liability for any and all Losses. We disclaim any and
all warranties or guarantees, including any warranty of merchantability and warranty of fitness
for any particular purpose. The foregoing limitations of liability shall apply whether the alleged
liability or Losses are based on contract, negligence, tort, strict liability, or any other basis, even
if Blocktrades.Org has been advised of or should have known of the possibility of such losses and
damages, and without regard to the success or effectiveness of other remedies.
Notwithstanding anything else in our Terms, in no event shall the combined aggregate liability
of Blocktrades.Org for any Loss hereunder exceed 50 EUR.
12. Dispute Resolution
Our Terms are governed by the laws of the Canton of Zug, Switzerland, and any and all laws
applicable therein. Our Terms are to be treated in all respects as a Swiss contract.
12.1. Contact Us
Blocktrades.Org employs a robust support staff ready to discuss with you any questions, complaints
or issues you may be having with Blocktrades.Org. We cannot guarantee a response time, but we
make efforts to respond within 48 hours.
The easiest way to contact us is through the Blocktrades.Org Help Center, located here:
For all correspondence, please include any necessary identifying information such as your
name, return email or physical address, and any transaction IDs relevant to your request.
Failure to do so may prevent us from providing a response.
Any dispute, controversy or claim arising out of or in relation to our Terms, including the
validity, invalidity, breach or termination thereof, shall be resolved by arbitration in accordance
with the Swiss Rules of International Arbitration of the Swiss Chambers' Arbitration Institution
in force on the date on which the Notice of Arbitration is submitted in accordance with these
a. The number of arbitrators shall be one.
b. The seat of the arbitration shall be Zug, Switzerland.
c. The arbitral proceedings shall be conducted in English.
d. The Expedited Procedure shall apply.
Notwithstanding the above, the parties may agree at any time to submit the dispute to
mediation in accordance with the Swiss Rules of Commercial Mediation of the Swiss Chambers'
The materials contained in the Website are protected by applicable copyright and trademark
laws and treaties.
If any provision of these Terms is to any extent illegal, otherwise invalid or incapable of being
enforced, such term shall be excluded to the extent of such invalidity or unenforceability and all
other terms hereof shall remain in full force and effect. To the extent permitted and possible,
any invalid or unenforceable provisions shall be deemed replaced by a term that is valid and
enforceable and that comes closest to expressing the intention of such invalid or unenforceable
15. Entire Agreement
These Terms completely and exclusively state the agreement between you and Blocktrades.Org
regarding their subject matter. These Terms supersede and govern all prior or
contemporaneous understandings, representations, agreements, or other communications
between you and Blocktrades.Org oral or written, regarding such subject matter.
Copyright © 2018 BLOCKTRADES - All Rights Reserved.